Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. Hope this helps. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. Etc. Booking number 7141933 Yazmin Hope and Libby Gallagher 1. The orginal cruise was paid by cash. 3. I come pick up and pay cash in person. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. And I do know an honest used car salesman as well. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Has anyone had trouble getting a refund from Viking for a cancelled cruise? According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. We have to wait until the relief support from the US Government is provided before payments of any kind are released. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. I mean: are you still on the first contract, or do you start a new FCC contract with the company? land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. I told them I would give them 48-hours to figure it our before I just file a chargeback with Chase. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. Were always here to help. that would have required UnCruise to offer a full refund. West had declined travel insurance. Read (or re-read) post #24 above. The second cruise was on the Viking Sun which was sold. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. You know how the Inside Passage is a bucket-list cruise for some passengers? If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. Our help is free. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. As it stands, Viking is no better than "Honest John" at the used car lot. The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. 6 months or more after filing a paper return. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Youll see whales and glaciers and things you never knew existed. Its been eight months. 85% of Full Fare. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. All rights reserved (About Us). @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. My cruise was cancelled by Viking in early March due to Covid. Heres our complete guide to travel insurance. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Wheres the refund? YouTubes privacy policy is available here and YouTubes terms of service is available here. Asked for a supervisor but she told me the same thing - 2 more weeks. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. 19952023, The Independent Traveler, Inc. I would have to look up the cruise portion cancellation terms. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. We dont mean losing the money paid for the person who cant take the trip. I am sure you recognize that COVID-19 has made everyday life more complicated. When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. It promised refunds later, when it suspended operations but not to you. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. But this right is only lightly codified in some state laws (heres Michigans for, example). My cruise was cancelled by Viking in early March due to Covid. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. But I had only been offered a future voucher at 100%. It later came to an undisclosed agreement with the husband. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Powered by Invision Community. Select refund. I called on 3/16 to request a refund, instead of a credit. You chose door No. Do they really need to analyze call recordings? UnCruise will return to sail this season starting April 30. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. By I doubt the OP will come back after the response they got. Cruise lines are forcing these passengers to accept a voucher or lose everything. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. We knew if we cancelled, we would be out a decent amount of money. you see that you are correct. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. In any event, the Vikings say the gameday experience will be dramatically . . Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). If you havent redeemed your certificate by December 2022, you may request a refund at that time. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. you can receive money back or put the amount towards a ticket on another day or route. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Started August 27, 2021, By Here are the terms of UnCruises cruise credit: To West, it was simple. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. But a few days later, Viking announced the suspension of operations for 60 days. When Viking cancels your cruise, you are entitled to a full cash refund. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. But does it have to? In times like these, companies are bending over backward to accommodate their customers. No way to hurry it up. He he tried to take the trip solo, he was charged another $10,000. Dear Viking Guests, First, I do understand the bad position that events have thrust on them. 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